Refund and Return Policy

Thank you for purchasing from HIFERK INDUSTRIES. We take pride in offering high-quality custom leather apparel and are committed to customer satisfaction. Please review our refund policy below:

Refund Policy:

  • Eligibility: Refunds are available within 72 hours of receiving your order.
  • Custom Items: As all our jackets are custom-made, we do not offer refunds if the wrong size is selected by the customer. Please ensure accurate measurements before placing your order.
  • Conditions: The item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process the refund.

Refund Process:

  • Initiating a Refund:
    • Contact our customer service team at hiferkindustries@gmail.com within 72 hours of receiving your order.
    • Provide your order number and reason for the refund request.
  • Return Shipping:
    • The customer is responsible for return shipping costs.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
  • Processing the Refund:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original payment method (e.g., Company Account, PayPal, Wise, Stripe, PAYEER) within 20 days.

Important Notes:

  1. Non-refundable Items: Custom-made jackets are non-refundable unless defective or damaged.
  2. Timeframe for Returns: Items returned after the 72-hour window are not eligible for a refund.
  3. Damaged Items: If the item is damaged during return shipping due to insufficient packaging, a partial refund or no refund may be issued.